Rise Up Malda
Legal
Information about refunds, failed transactions, duplicate payments, and donation cancellations.
A donation can be cancelled before payment is completed by closing or leaving the payment checkout. Once a payment has been successfully completed, cancellation is subject to the refund conditions described below.
If you believe a donation was charged incorrectly, please contact us using the email address below and provide the relevant transaction or order details. Each request will be reviewed against the payment records.
If the same donation appears to have been charged more than once, or an amount appears to have been charged incorrectly, please contact us promptly with the transaction details so the payment can be investigated.
If a payment fails but your bank or payment provider shows a debit, the transaction may be reversed or reconciled by the payment provider. If the amount is not resolved within the expected period, contact us with the transaction details.
For donation payment or refund-related questions, contact riseupmalda2026@gmail.com.
Any approved refund will be processed using the payment mechanism and procedures applicable to the original transaction. Processing times may vary depending on the payment provider and banking system.